Frequently Asked
Questions

The minimum age to register and play at 63boss is 21 years old, in accordance with Philippine gambling regulations and PAGCOR requirements. We enforce strict age verification during the KYC (Know Your Customer) process. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. We take underage gambling prevention very seriously.

To complete KYC verification at 63boss, you will need to submit:

• A valid government-issued photo ID (Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID)
• A selfie holding your ID
• Proof of address (utility bill, bank statement, or barangay certificate dated within the last 3 months)

KYC documents are reviewed within 24–48 hours on business days. Verified accounts enjoy higher withdrawal limits and faster processing times.

No. Each player is permitted to hold only one active 63boss account. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any bonuses or winnings. If you have forgotten your login details, use the password reset function on the login page rather than creating a new account.

Go to the 63boss Login page and click "Forgot Password." Enter the email address linked to your account and we will send you a secure password reset link. The link is valid for 30 minutes. If you do not receive the email within a few minutes, check your spam or junk folder. Still having trouble? Contact our 24/7 live chat support team for assistance.

63boss supports the most popular payment methods available to Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit card (Visa/Mastercard debit)

All transactions are processed in Philippine Peso (₱). Please note that credit card deposits and cryptocurrency are not accepted on the 63boss platform in compliance with Philippine payment regulations.

The minimum deposit at 63boss is ₱100 for most payment methods, including GCash and PayMaya. Bank transfer minimums may vary slightly depending on your bank. There is no maximum deposit limit for verified accounts, though daily limits may apply based on your chosen responsible gaming settings.

GCash and PayMaya deposits are credited to your 63boss account instantly in most cases. Bank transfers typically take 15 minutes to 2 hours during banking hours (Monday–Friday, 9 AM–5 PM). If your deposit has not appeared after 2 hours, please contact our live chat support with your transaction reference number and we will resolve it promptly.

63boss does not charge any fees on deposits. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees. We recommend checking with your provider beforehand. All amounts credited to your 63boss wallet reflect the full deposit amount received by our platform.

Log in to your 63boss account, go to your wallet, and select "Withdraw." Choose your preferred method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Withdrawals are processed to the same payment method used for your most recent deposit. Your account must be fully KYC-verified before your first withdrawal can be processed.

Withdrawal processing times at 63boss:

• GCash / PayMaya: Within 1–4 hours
• Bank transfer (BPI, BDO, Metrobank, etc.): 1–3 business days

Withdrawals submitted on weekends or Philippine public holidays may take slightly longer. Our finance team reviews all withdrawal requests to ensure security and compliance.

The minimum withdrawal amount at 63boss is ₱200. There is no maximum withdrawal limit for fully verified accounts, though very large withdrawals may be subject to additional verification steps for security purposes. If you have active bonus funds, please ensure you have met the applicable wagering requirements before requesting a withdrawal.

63boss offers a generous welcome package for new Filipino players. Details of the current welcome bonus — including match percentage, maximum bonus amount, and eligible games — are displayed on the promotions section of the platform after you log in. Bonuses are subject to wagering requirements and terms, so please read the promotion details carefully before opting in.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward meeting the requirement — slots typically contribute 100%, while live dealer games may contribute less.

No — bonus funds cannot be withdrawn directly. You must first meet the wagering requirements attached to the bonus. Once the requirements are fulfilled, the bonus converts to real cash that is fully withdrawable. Your real-money balance and bonus balance are displayed separately in your 63boss wallet so you always know exactly where you stand.

63boss offers a wide variety of games loved by Filipino players:

• Slots — hundreds of titles from top providers
• Live Dealer — baccarat, roulette, blackjack, and more with real dealers
• Fishing Games — including the popular Fishing Disco
• Bingo — classic and themed bingo rooms
• Plinko — the viral drop-ball game
• Table Games — poker, sic bo, and other casino classics

New games are added regularly, so there is always something fresh to try at 63boss.

Yes! The 63boss platform is fully optimized for mobile browsers on both Android and iOS devices. You can access all games, manage your account, make deposits, and request withdrawals directly from your smartphone or tablet — no app download required. Simply open your mobile browser, visit 63boss, and log in to your account for the full experience.

All games on the 63boss platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are audited by independent testing laboratories. Live dealer games are streamed in real time from professional studios, providing full transparency. 63boss operates under PAGCOR regulatory oversight, which requires adherence to strict fairness and integrity standards.

Log in to your 63boss account and go to Account Settings → Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits, loss limits, and wager limits in Philippine Peso (₱). Limits take effect immediately. Lowering a limit is instant; increasing a limit requires a 7-day waiting period to prevent impulsive decisions. We encourage all players to use these tools proactively.

If you feel you need a break from gambling, 63boss offers two options:

• Cooling-Off Period: Temporarily suspend your account for 24 hours, 48 hours, 1 week, or up to 6 weeks.
• Self-Exclusion: Permanently or long-term exclude yourself for 6 months, 1 year, 3 years, or permanently.

Both options are available in Account Settings → Responsible Gaming, or you can contact our 24/7 live chat support to activate them immediately. Self-exclusion cannot be reversed during the exclusion period. For more information, visit our Responsible Gaming page.

⚠️ Gambling is addictive. Know when to stop.

If you or someone you know is struggling with problem gambling, help is available across the Philippines:

• NCMH Crisis Hotline: 1553 (24/7, free, confidential)
• DOH Health Hotline: 1800-10-DOH-DOH
• PAGCOR Responsible Gaming: pagcor.ph
• 63boss Support: Live chat 24/7 — our team can help activate limits or self-exclusion

You are not alone. Reaching out is a sign of strength.